Error Guide

If a shop order or OTP request can't go through, Shiba Assist shows an error message with a code at the bottom, like stock_depleted. Find that code below to see what went wrong and what to do.

Placing an order

• stock_depleted: The product sold out before your order finished. You were not charged. What to do: Try again shortly, or choose a different product.
• product_disabled: This product isn't offered in the store right now. You were not charged. What to do: Go back to the dashboard to see what's available.
• qty_limit: You asked for more than a single order allows. You were not charged. What to do: Lower the quantity. Place another order if you need more.
• order_expired: The order was open too long before it was paid for. You were not charged. What to do: Start a new order from the dashboard.
• store_maintenance: The store is closed for maintenance. You were not charged. What to do: Check back shortly.
• service_unavailable: The order couldn't be completed right now. You were not charged. What to do: Try again shortly, and contact staff if this continues.

Delivery

• fulfilment_failed: An account couldn't be issued for this order. Nothing was delivered, so you were not charged. What to do: Try again. If it fails twice in a row, contact staff.
• partial_delivery: Only some of the accounts you ordered could be delivered. You were only charged for what you received. What to do: Order the rest again, or contact staff.
• duplicate_order: This order was already completed, usually because the confirm button was pressed twice. You were not charged twice. What to do: Check the messages above in your ticket. Your product has already been delivered.
• internal_error: Something unexpected went wrong while processing the order. You were not charged. What to do: Try again, and contact staff if it keeps happening.

Payment

• insufficient_credits: Your Shiba credit balance doesn't cover this order. You were not charged. What to do: Top up your credits, or pick a direct payment method if one is available.
• payment_unavailable: No payment method can complete this order right now. You were not charged. What to do: Contact staff for help.

Retrieving an OTP

• otp_domain_unsupported: Codes can't be retrieved automatically for this account's email. What to do: Contact staff and they can get the code for you.
• otp_service_unavailable: The mailbox service couldn't be reached to check for your code. What to do: Wait a moment and press Send OTP again. Contact staff if it keeps happening.
• otp_rate_limited: Codes were checked too quickly. What to do: Wait a few seconds and press Send OTP again.